Friday, December 10, 2010

Worst tech support experience of my life *eBay*

Here is the conversation I just had with a completely incompetent person at eBay. I was trying to list my old camera for sale and it had some very basic HTML as I'm no super coder. When I preview my listing, the HTML is written out and not rendered. You would think this would be simple to understand but after 30 minutes 'Violy R.' culdn't even understand what I was asking.


moatiliatta
Initial Question/Comment: Listing Your Item
19:30:28 SystemSystem
Thank you for contacting eBay live chat. We are currently experiencing extremely high wait times exceeding 1 + hours. We encourage you to visit our help pages directly to find the answers to your questions (http://pages.ebay.com/help/index.html)
19:34:23 SystemSystem
Violy R. has joined this session!
19:34:23 SystemSystem
Connected with Violy R.
19:34:27 AgentVioly R.
Welcome to eBay Live Help!My name is Violy R.


Ié­ sorry for the long wait time. We are currently experiencing a high volume of contacts. I appreciate your patience.


May I please have your full name?
19:34:40 Customermoatiliatta
MArtha Miglacio
19:34:53 AgentVioly R.
How are you today and how can I help you?
19:35:11 Customermoatiliatta
When I preview my listing, the HTML is all written out and not actually rendered
19:35:59 Customermoatiliatta
Its very basic HTML and have put it into an html reader and it works fine
19:39:28 AgentVioly R.
Just to recap, basically you're contacting us about your item listing that has Html problem . Is that correct?
19:40:11 Customermoatiliatta
I haven't listed it yet, the preview just has the HTML all written out.
19:41:43 AgentVioly R.
I understand,can you describe it for me?
19:42:50 Customermoatiliatta
It's just basic img src and
tags
19:44:01 Customermoatiliatta
Is the preview supposed to render the HTML?
19:44:13 AgentVioly R.
All right,here is what we will do. can you try to edit the HTML?
19:44:54 Customermoatiliatta
Yes, I can go back and edit it.
19:45:18 AgentVioly R.
Yes, you may try that.
19:45:36 Customermoatiliatta
No no, the HTML is wrong. I have verified that.
19:45:52 Customermoatiliatta
isn't wrong
19:46:51 Customermoatiliatta
19:46:53 AgentVioly R.
I understand your concern, can you tell me what is wrong with your listing then?
19:47:25 Customermoatiliatta
The preview doesn't render the HTML. You can see at that link that the HTML is sound and complete
19:48:06 Customermoatiliatta
When I hit preview listing, the HTML is all written out and none of the pictures load. Just plain text code.
19:48:13 AgentVioly R.
Yes, the preview does not show the outcome of the URL's.
19:49:58 Customermoatiliatta
Well the pictures are URL's, but I preview the listing, the pictures don't show up at all.
19:50:17 Customermoatiliatta
Example
19:50:21 Customermoatiliatta
"shoot.


http://www.flickr.com/photos/blakeyo/5250630400/" title="For Ebay by Blake_Yo, on Flickr">http://farm6.static.flickr.com/5129/5250630400_4a6dd8d2c9.jpg" width="500" height="333" alt="For Ebay" />


I also added a little mod to it so I could take timelapse's easier. You just set it up on a tripod and take that"
19:50:36 Customermoatiliatta
Thats what the listing preview looks like
19:51:18 AgentVioly R.
Yes, I can see here that the pictures appeared already.
19:52:17 Customermoatiliatta
But in the listing preview it's just the code like i just pasted in
19:53:23 AgentVioly R.
I understand I can see here that it is just codes because it is just a practice coder applications.
19:54:16 Customermoatiliatta
yes, the practicecoder shows that my code works. Why doesn't it show up when I preview my listing on ebay?
19:54:58 AgentVioly R.
I really understand, but the pictures appeared just below the preview.
19:55:15 Customermoatiliatta
yes, on practice coder, but not on ebay
19:55:25 Customermoatiliatta
thats my question
19:55:40 Customermoatiliatta
practicecoder renders the html, ebay doesn't, why?
19:57:03 AgentVioly R.
With regards to HTML not appearing on Ebay, you can just clear your cache for your HTML to appear.
19:57:57 Customermoatiliatta
That doesn't make any sense, the preview would render the HTML regardless of the cache if practice coder does.
20:03:20 Customermoatiliatta
?????
20:03:39 Customermoatiliatta
Fine, forget it, this has been a total waste of time.


Well, here's my listing, still all screwed up. If anyone is in the market for a new old camera,

and can decipher HTML in your head, check it out.

**Update Listing has been fixed!!